2. Why do I not see my Brand listed in drop down menu? Parts are listed under the Original Equipment Manufacturer (OEM). Please take the time to match your equipment “Brand” with OEM brand .** These brands do not support model search. You MUST have PARTS # to order parts** If you need help finding your part number, please call us 1-800-610-5635 or email: firstname.lastname@example.org
3.Why am I getting an Error with the Parts Lookup?
Verify you have only entered a Part Number or Model Number, NOT both Verify you have entered a Model or Part NUMBER exactly in correct OEM format. Quick Video Guide:
4. Why does my part say “Call Us”? Certain Special Order parts especially for older machines need a human touch to verify with the Manufacturer if indeed those parts are still available. Please call us: 1-800-610-5635 or email: email@example.com
5. My part number is not being accepted Make sure the format is correct ie. Husqvarna part numbers do not have any spaces or dashes whereas MTD part numbers do. Please call us: 1-800-610-5635 or email: firstname.lastname@example.org
6. What is the Orange Triangle next to certain part numbers? The Orange Triangle indicates there has been a change made to that specific part number, please use the updated Part Number indicated by hovering over the Orange Triangle symbol
7. Do you carry parts for SEARS/ CRAFTSMAN?
Yes. If you have your SEARS part# we carry SEAR/Craftsman parts from original Equipment Manufacturer. Use chart below to select proper Brand.
9.When can I expect to receive my order? Orders are processed within 24-48 hrs and shipped unless parts have to be sourced from the manufacturer. Tracking # will be emailed when the order is shipped. Typical shipping times with Canada Post [a] Ontario : Within 5 business days ( approx) .
[b] Rest of Canada : Within 10 business days ( approx) .
[c] Ottawa Store pick up: Ready within 3-5 business days . Notified once your order is ready for pick up.
Please note: Some parts may take longer to deliver due to manufacturer supply availability.